Thank you for shopping at wlivon.xyz. We are committed to providing you with high-quality products and the best services. However, we understand that sometimes you may need to return a purchased item. The following return policy will help you understand the process and conditions for returns.

1. Conditions for Returning Items

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as you received it, including packaging, tags, and any accessories (if applicable).
  • The return must be requested within 30 days from the date of receipt. After this period, we cannot accept any return requests.
  • The product must not be damaged or altered by the customer. We only accept returns for products that are defective or incorrect.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team by email or phone within 7 days of receiving your order.
  • Step 2: Provide your order number, describe the issue, and include photos of the product if needed.
  • Step 3: Wait for our confirmation and instructions on how to return the item. We will provide you with a return code and shipping address.
  • Step 4: Ship the item back following our instructions. Please use a shipping service with insurance and tracking, as we are not responsible for lost items during return shipping.

3. Return Shipping Costs

You will be responsible for return shipping fees unless the product is defective or incorrect. In such cases, wlivon.xyz will cover the return shipping costs.

4. Refunds

Once we receive and inspect your item, we will notify you of the return status. If the item is eligible for return, we will proceed with the refund to your original payment method.

  • Refund via credit card or bank account: Refund processing may take 5 to 10 business days depending on your payment method and bank.
  • Refund via e-wallet or other methods: Refunds are usually quicker, within 3-5 business days.

5. Non-returnable Items

The following items cannot be returned:

  • Used or damaged items caused by the customer.
  • Discounted or clearance items and custom orders.
  • Perishable goods, food, cosmetics, or items that cannot be returned for hygiene reasons.

6. Exchange Policy

We do not support exchanges. If you want to exchange an item, please follow the return process and place a new order.

7. Frequently Asked Questions (FAQ)

Q1: Can I return an item if I change my mind?

  • A1: We only accept returns if the item is defective or not as described. We recommend reviewing the store policy before purchasing.

Q2: Can I return a used item?

  • A2: No, we do not accept returns for used items or those damaged by the customer.

Q3: How do I know if my item is eligible for a return?

  • A3: You can contact our customer service team for confirmation and verification.

Q4: Can I return an item if I am not satisfied with its quality?

  • A4: If the item has quality issues, you can return it according to our return policy. However, if there is no defect, we do not accept returns for dissatisfaction.

8. Contact Us

If you have any questions about the return policy or need assistance, please contact us at:

We will do our best to resolve your issues quickly and effectively.

9. Policy Changes

wlivon.xyz reserves the right to modify or update this return policy at any time. Any changes will be posted on the website and will take effect immediately. Please review our policy periodically for the latest information.