Welcome to wlivon.xyz! We are committed to providing you with high-quality products and excellent customer service. The warranty policy below is designed to help you understand your rights and responsibilities when making a purchase on our website. Please read it carefully to ensure you are fully informed about the warranty benefits when buying products from us.

1. Warranty Scope

Our warranty policy applies to all products sold on wlivon.xyz, unless otherwise stated in the individual product warranty terms. The warranty covers technical defects or damage caused by manufacturing issues or transportation mishaps.

2. Warranty Duration

All products sold on wlivon.xyz come with a fixed warranty period, typically ranging from 6 months to 12 months, depending on the type of product. The warranty period begins from the date you receive the product. For more details about the warranty duration for each product, please refer to the product description page or contact our customer service team.

3. Warranty Conditions

To qualify for warranty service, please ensure the following conditions are met:

  • Product is within the warranty period: Products will only be covered under warranty if they are within the warranty period. After the warranty period expires, we will not be liable for any defects or issues.
  • Manufacturing defects: The warranty covers defects caused by the manufacturer. Damage caused by misuse, drops, or external impacts will not be covered.
  • No third-party repairs: To activate the warranty, the product must not have been repaired or altered by unauthorized third parties.

4. Warranty Process

To request a warranty claim, please follow these steps:

  1. Contact us: Send your warranty request via email or call our customer service to report the issue with your product.
  2. Provide detailed information: Please provide the product model, purchase invoice, and a description of the defect or issue you are experiencing.
  3. Return the product: If your claim is accepted, you will be asked to send the product to our warranty center. Shipping costs for returning the product to the warranty center will be borne by the customer.
  4. Inspection and resolution: After receiving the product, we will inspect and confirm the issue. If the defect is covered under warranty, we will repair or replace the product free of charge. If the defect is not covered, we will notify you of the repair or replacement costs.

5. Situations Not Covered by Warranty

We are unable to provide warranty coverage in the following situations:

  • Physical damage: This includes drops, cracks, heavy impacts, or exposure to chemicals.
  • User error: This includes improper use, misuse, or failure to follow the product’s care instructions.
  • Unauthorized repairs: If the product has been repaired or modified by third parties without our approval.

6. Refund Policy

If your product is defective and cannot be repaired or replaced within the warranty period, we will issue a refund according to our refund policy. For more details on the refund process, please refer to the Refund Policy section on our website.

7. Product Usage Guidelines

To ensure your product works optimally throughout its lifespan, we encourage you to refer to the included usage and care instructions. If you experience any issues while using the product, please contact us for assistance.

8. Contact Us

If you need further assistance regarding the warranty policy, please contact us through the following:

We are committed to responding to your inquiry as quickly as possible and resolving any issues in an efficient manner.